Rethinking Customer Service

Transform your contact center with Five9 & COViS

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The digital transformation of customer service requires flexible, secure, and scalable solutions. Together with Five9 – the leading provider of Cloud Contact Center (CCaaS) solutions – COViS helps companies make their service and sales processes smarter, faster, and more efficient.

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Customer Service Without Boundaries

Whether by phone, chat, email, or social media: with Five9, all communication channels come together on a single platform. Intelligent routing and AI-based assistance help process requests faster while relieving your service teams where it matters most.

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Five9 Core Cloud

Five9 enables flexible work – in the office or remotely – and integrates seamlessly with CRM systems and collaboration tools such as Microsoft Teams or Zoom. Through intelligent customer journey orchestration, businesses can centrally manage service processes, respond faster to change, and deliver a consistent experience across all channels.

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Digital Workforce Management

With Five9’s Digital Workforce, you can automate routine interactions and support service agents in real time using advanced AI. This reduces service costs, increases productivity, and creates conversational experiences that feel personal and engaging – while giving your teams more time for complex inquiries.

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Employee Engagement

Five9 provides the tools and insights needed to manage service teams efficiently, ensure consistent quality, and personalize customer experiences – even under changing conditions or high demand. The result is greater productivity and higher employee satisfaction, both key to long-term service success.

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Customer Experience

Five9 enables companies to engage customers on their preferred channels – whether by phone, chat, social media, or email. All interactions are consolidated on one platform, giving agents a complete view of each customer and allowing them to respond quickly and accurately. The outcome: efficient, consistent, and personalized service experiences.

Seamless Integration Into Your IT Landscape

As an IT service provider with over 30 years of system integration experience, COViS connects Five9 seamlessly with your existing IT environment. Whether Salesforce Service Cloud, ERP systems, customer portals, or custom solutions – we ensure your data is available in real time, exactly where it’s needed.

System Integration

Integration of CRM systems such as Salesforce, collaboration tools (Teams, Zoom), and third-party applications.

Process Optimization

Efficiency gains through tailored workflows and automation.

Managed Services

Operations, monitoring, and security – all from a single source.

Experience

Proven success in complex service environments (including DHL, 40+ integrated systems).
thunder 93% of our customers request additional COViS services and implement them with us!

Let’s Transform Your Contact Center – Efficient, AI-Powered & Customer-Centric

Start with a personalized consultation

Easy Start
Five9 Contact Center

Five9 Contact Centers increase both efficiency and customer experience by automating workflows and managing calls intelligently – with integrated omnichannel solutions, real-time analytics, and seamless integration into your system landscape.

After a short initial call, we’ll show you the possibilities of Five9 in an individual, non-binding consultation.

Highlights

  • Assessment of your service processes
  • Personalized demo of the Five9 platform
  • Integration options for Salesforce & other systems
  • Recommendations for the next steps toward a powerful contact center

The Benefits of the Five9 Contact Center Platform at a Glance

Omnichannel Engagement: Seamlessly connect voice, chat, video, SMS, and social media.
AI & Automation: Agent Assist, Intelligent Virtual Agent (IVA), and process automation for lower costs and improved customer experience.
Analytics & Reporting: Intelligent insights for proactive decision-making.
Scalability & Security: Over 350,000 agent seats worldwide, ISO-certified cloud infrastructure.

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Salesforce partner cpre platinum partner
Dr. Glinz COVIS GmbH
Heerdter Sandberg 32
40549 Düsseldorf Germany
Phone +49 (0) 211 - 55726-0
Fax +49 (0) 211 - 55726-26
info@covis.de
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