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Optimise customer service with Salesforce chatbots
AI Salesforce CRM

Optimise customer service with Salesforce chatbots

Fri, Oct 13, 2023

How exactly do digital assistance systems like chatbots help to optimise customer service? We explain.

~5 min read
Efficient Interface Management
Salesforce Interfaces CRM

Efficient Interface Management

Tue, Oct 10, 2023

With the COViS Integration Manager you get a holistic customer view and increase efficiency.

~5 min read
Artificial intelligence in customer service
AI CRM

Artificial intelligence in customer service

Mon, Oct 9, 2023

Especially for customer service departments, artificial intelligence holds great potential to improve the customer experience and save costs.

~5 min read
Analytics in agile software development: these key figures are crucial
Agile Software Development CRM Individual Solutions

Analytics in agile software development: these key figures are crucial

Wed, Sep 27, 2023

Agile KPIs (Key Performance Indicators) provide information about potential improvements.

~5 min read
Case Study: CRM for Deutsche Post DHL
Case Study Salesforce CRM

Case Study: CRM for Deutsche Post DHL

Wed, Sep 27, 2023

COViS has developed an individual, high-performance CRM platform as an ASP solution from the cloud for Deutsche Post DHL.

~5 min read
Proactive customer service in logistics
CRM Agile Software Development Salesforce

Proactive customer service in logistics

Mon, Sep 25, 2023

Proactive customer service reduces workload and increases customer satisfaction. Learn about all the benefits for the logistics industry.

~5 min read
Chatbots: The future of customer service?
Salesforce CRM AI

Chatbots: The future of customer service?

Mon, Sep 25, 2023

Chatbots are revolutionising customer service. Find out here what benefits chatbots can bring to your business.

~5 min read
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Dr. Glinz COVIS GmbH
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Phone +49 (0) 211 - 55726-0
Fax +49 (0) 211 - 55726-26
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